Warranty & Returns

Refunds and Returns Policy

We have a no hassle money back guarantee when it comes to customer satisfaction on products purchased from Sure Products Pty Ltd.

If you are not happy with your purchase – at any time, for any reason, just return it for an exchange or full refund.

If your order arrives less than perfect please provide a photo to info@sureproducts.net.au so we can organise a replacement or refund. . Please note we are unable to provide refunds or exchanges without proof of goods.

Refunds are issued in the same tender as the original purchase. For example, if the item was purchased using a Visa card, the credit will be refunded to the same Visa card.

To return any items, please download and complete our RETURNS FORM and include it with your returns in the original packaging.

Within Australia

Post your returns to:
5-7 Monte Khoury Drive,
Loganholme, 4129, Queensland

Outside Australia

To Be Advised

Can I cancel my order?

An order can only be cancelled up to the point it is dispatched. We pride ourselves in dispatching orders promptly, so to cancel please contact us immediately using our Contact form or call us on  0417 200 910 before the goods have left our control. You will receive an email advising you that your order has been dispatched. After that point you will need to accept delivery and then return the order to us in accordance with our Refunds and Returns Policy above.

Customer Service

Shipping & Returns

Australia Post Standard delivery within Australia

We use AusPOST’s eParcel system to deliver items Australia-wide from our Online Store .
Your order will be delivered in approximately 3-10 working days.

Local Delivery is through Fastaway courier service .

  • $9.95 postage and handling within Australia.