Returns & Refunds

Sure Products have developed a Returns and Refunds Policy to ensure that our customers are fully aware of their rights and Sure Products obligations with respect to returns and refunds.

If a customer wishes to return products they are required to notify Sure Products within seven days of receiving the purchased items.  Claims for returns made outside this time period will be at the discretion of Sure Products.

Once the request to return a product has been processed and accepted, the customer will be provided with email confirmation authorising the return.  A copy of the confirmation email must be included with the returned products.

Sure Products reserves the right to assess the condition of all returned goods prior to offering an exchange or refund.  This may result in an exchange or refund being refused.

All returns must be sent to us via a method agreed to by the parties.

The customer will be entitled to a refund where:

  • The product is damaged
  • The product does not match the sample or description advertised on our website; or
  • We are required to do so under any relevant laws

Customers that believe they are entitled to a refund must provide us with:

  • Full name and address
  • Original order number
  • Reason for claiming the refund
  • Provide a photo to infor@sureproducts.net.au

Customers will be entitled to a refund to the cost of the product only and will incur the charges of the delivery and return of the product.  If the customer is entitled to a refund, then the refund will be made upon the return of the product.

All refunds will be issued via the same method used to purchase the products.  There may be delays in the provision of the refund that may be caused by the issuing bank.  Customers can contact us if they have not received their refund within 21 days of Sure Products notifying them that a refund has been issued.

Address for Returns:
5-7 Monte Khoury Drive
Loganholme, QLD 4129.

Questions:
Customers can contact Sure Products by emailing info@sureproducts.net.au if they have any questions regarding our Returns and Refunds Policy.